Contact support
Include your iPhone model, iOS version, Oqvi version, what you were trying to do and the exact message shown. A screenshot helps, but remove private locations or information you do not want to share.
Better identifications
Photograph the subject in natural light and keep it sharp and centered. Start with the whole tree or plant, then add a clear close-up of a leaf, flower, bark, grain or cut surface from the same discovery.
Never rely on an app result for edibility, toxicity, medical, fire or structural-safety decisions.
Purchases & subscriptions
Use Restore Purchases if an active subscription is not recognized. Apple handles payment, cancellation and refund decisions. You can manage a subscription in your Apple Account subscription settings.
Privacy & deletion
Discoveries, photos, notes and precise pins are stored locally. Use Settings to delete all app data, or remove individual discoveries from your collection. See the Privacy Policy for online processing details.
Response details
Please describe one issue per message where possible. Do not send passwords, payment-card information, private map exports or unrelated photos.